our policies

Return Policy

If you are not happy with your Woolever Friend, don’t hesitate to contact us at support@mywooleverfriend.com within 7 days of receiving your item. We will try our best to resolve any problems you have. But be aware, because every Woolever Friend is custom made and takes a significant amount of time, we do not accept returns. However, you can ship your Woolever Friend back to us at your own cost to allow us to do more modifications.

Order Cancelation Policy

A non-refundable deposit of 20% of the total price is required for all orders to secure your place on the waiting list. Should you decide to cancel your order in advance of us beginning your project, we will refund your payments minus the 20% non-refundable deposit. Cancelations of any in-progress work will be refunded at 50% of the total price. Thank you for your understanding.

Order Change Policy​

If you change your mind about your order, please email us at your earliest convenience within 24 hours. Anything after that cannot be promised because we have already started working on your order.